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Never fly 540.com – possibly Kenyas worst airline


I and a group of Kenyans and tourists have been sitting at Mombasa airport for nearly 2 hours due to the incompetence of the fly 540.com manager and his staff at Mombasa airport.

Fly 540.com should be closed down

I have written a complaint letter and hope that the airline will respond and punish the entire crew for the damage that they are doing to their business.

Feel free to share the letter and whatever you do, think twice about flying on fly540.com which seems to be an airline in a state of slow collapse as witness by almost losing tehir aircraft in an auctioned due to non payment of a debt of 157 million shillings. Who the hell runs this business?  No wonder they are saving pennies on ground transport.

We thought this was a new Kenya – this airline should reconsider whether it deserves to be in the market.

As @ColdTusker says , I should have flown KQ!

3. September 2010
Mombasa airport

Dear Sir/Madam,

I write to complain about the absolutely incompetent service that I and several other passengers have had to endure at Mombasa due to your airline.
After the aircraft was unable to land in Malindi the pilot announced that we were going to Nairobi. However about 40minutes into the 55 minute flight, he changed his mind and told us he was going to Mombasa.
We were informed that alternative transport would be available to Malindi on arrival in Mombasa. Ho

wever, we have now been sitting in Mombasa for nearly 2 hours and your manager, Morris Olunya insists that a vehicle is on it’s way. It takes only 2 hours to get to Malindi and we are still sitting in Mombasa. The ground crew here have been exceptionally poor at communicating and it is clear that the vehicle that is supposed to be coming to pick us up, is still at least one hour out of Mombasa being near Vipingo. The airline will not consider providing us with alternative transport.
I cannot tell you how furious and disappointed all the passengers are at the behavior of your airline and staff. Even your pilot Emmanuel seemed embarrassed and ashamed of the treatment that the passengers were getting because for the first 45 minutes none of the ground crew were able to reach the Manager Mr. Olunya.
We have been on the road since about 1 pm having arrived at Nairobi airport at 2 pm for a 3.30 pm flight. Even that flight was delayed to 4 pm. It is now 8.30 pm and  after we missed all our meetings and business for today in Malindi we requested that 540.com provide us with a drink and something to eat. After quite an argument Mr. Olunya finally conceded – it is unbelievable.
I would like to know what you will do to compensate us and all the other passengers for this horrendous service and waste of time. I for one hope never to have the  travel on your useless airline ever again.

Paula Kahumbu

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September 3, 2010 - Posted by | Flying | , , , , , , , , , , ,

14 Comments »

  1. Pole sana! At least KQ has a new plane dedicated to NBO-MBA & will get you there, even if there are delays!

    I think KQ flies to Malindi 2x daily as well from NBO

    Comment by coldtusker | September 3, 2010 | Reply

    • Yes i agree to this statement about 540.com.I am the operations officer and alot of hanky pankies are all over the company with pilots flying above the normal legal hours as permited by the company and as per the k.c.a regulations.The pilots are overworked and are ready to work for the company due to the extra comissions they receive which are almost 2 to 3 times there orignal pay.”well is this healthy, both for the passengers and the aviation industry?
      where is k.c.a and ministry of transport?why don’t they close down this company and confiscate the pilots licence who are involved in this practice of flying illegal extra hours .Kenya is corrupt and the new constitution will never make any difference!!!!!!!!!!!

      Comment by ganijee murtaza | September 25, 2010 | Reply

      • count yourselves very lacky coz everything has a price cheap is very expensive. asks yourself are their engineers qualified ? how are those equipments maintained whats the age of those aircraft’s?. word of advise safety is vital. check this most aircraft maintainance is done by unqualified technicians not even qualified to maintain a bicycle.there are alot of incidents and accidents that occure on daily basis due to negligence of these unqualified personnel that are normally swept under the carpet and no action or investigation is done which is very dangerous to the pax and even the crew. eg
        on 07/03/07 flt 5h405 to MBA after adding oil on engine no 1 the technician doesn’t that cap well. after take off due to pressurization the cap comes off and spills the oil dry and the engine catches fire. the captain Taj merali struggles and manages to land the aircraft safely saving lives pax disembark choking from smoke filled cabin and kiss the tar-mark thanking ALMIGHTY GOD. NO ACTION TAKEN
        02/09/07 FL 5H0407 TO Eldoret via kisumu B4 the flight departed there was an overnight maintenance on the aircraft involving replacement of the nose wheel. the engineers left a flash light on the nosewheel chamber, after take off it tempered with the hydraulic system of the nose such that during landing in KSM couldn’t come out after numerous attempts the captain Nino Lazzari managed to land the aircraft no action Taken you know why? DECISIONS RECRUITMENT AND ACTION ARE NOT DONE BASED ON QUALIFICATION AND PERFORMANCE BUT ON WHO YOU ARE CONNECTED, RELATED TO OR SLEEPING WITH IN THE EXECUTIVE TEAM AND THE TOP MANAGEMENT. its up to you to decide if you want risk for cheaper or go for quality. for more information am writing a book on flight safety its due in mid jan2010 be ready to get the true picture.
        pease

        Comment by DAVIDSON | December 28, 2010

  2. Disappointing to hear that even the refreshments were given after an argument with the manager. Clearly, the customer does not come first at 540..

    Comment by guru | September 3, 2010 | Reply

  3. Yes, pole sana!

    Guess they are like most others – no emergency plan and only interested in quick cash.

    Comment by jke | September 3, 2010 | Reply

  4. recently Africa be popular because world Cup , right ?

    Comment by vehicles | September 4, 2010 | Reply

  5. So what was the final resolution???

    Comment by coldtusker | September 6, 2010 | Reply

  6. Look on the bright side, ……

    ……hold on, i’m thinking……

    …………………come on, help me here guys, there always is a bright side :'(

    Comment by Dom | September 6, 2010 | Reply

  7. it reminds me of Dave Carroll’s song about United Airlines smashing his guitar worth $3,500.That song costed the company a fortune.It is important someone from Fly540 to come out and explain this to all and sundry.

    Comment by bskombo | September 7, 2010 | Reply

  8. Like Forrest Gump said, “Stupid is as stupid does.” I had an experience flying from Entebbe to Nairobi on a Sunday evening. Although we left on time, we were shocked to find that the plane was making an unannounced stop in Kisumu.

    Once we landed, everyone had to deplane and go to immigration/customs. All the luggage had to be unloaded and scanned.

    So once we were off the plane we had to go and sit under a banda (immigration) and wait for our passports to be stamped. They would not allow us back onto the plane until it was loaded, and we could not go to the canteen just across the picket fence to buy any sort of refreshment as that would constitute “leaving the airport.”

    I’d left my mobile phone in the passenger seat of my car in Nairobi, and so could not call my loved ones to explain the delay. Once we arrived, we had to now go to domestic arrivals, as the flight had changed status to a domestic inbound flight once it took off from Kisumu. I had to walk across the road to international arrivals, where my 74 year old Dad was waiting for me for almost three hours. No notifications over the public address system were made regarding the change in terminals for our flight.

    To cap it off, our stewardesses were more concerned about gossiping about the passengers in Kikuyu than actually serving them.

    The moral of the story: You get what you pay for; and you pay for what you get.

    Comment by NKM | September 16, 2010 | Reply

  9. I’ve flown 540 and Jetlink to Mombasa and I hated the experience with 540. There was so much turbulence and they serve you biscuits and juice on the airline. You wonder how to take the juice with all the turbulence. Jetlink on the other hand had no turbulence and they served us sandwiches with yoghurt and drinks, it was a good experience. 540 also arrived in an hour while Jetlink took 45 minutes. I would not fly 540 unless it’s an emergency.

    Comment by Maureen | September 18, 2010 | Reply

  10. Great airline

    KEEP IT UP

    Comment by radha ceasar | September 26, 2010 | Reply

  11. Gooday all! Being a student in passanger and a/c handling, i’d like to appologise on behalf of the customer care dept. Although they acted unethically, don’t give up on flght 540 am gladly sure they’ll consider ua letter and sure enough it will be the most efficient, customer first and ua money worth flight. I’m aspiring 2 work there soon if all goes well u’ll have a new flight 540 customer care agent. Once again sorry 4 the inconvinience.

    Comment by Jennifer mutie | October 28, 2010 | Reply

  12. Like Forrest Gump said, “Stupid is as stupid does.” I had an experience flying from Entebbe to Nairobi on a Sunday evening. Although we left on time, we were shocked to find that the plane was making an unannounced stop in Kisumu.

    Once we landed, everyone had to deplane and go to immigration/customs. All the luggage had to be unloaded and scanned.

    So once we were off the plane we had to go and sit under a banda (immigration) and wait for our passports to be stamped. They would not allow us back onto the plane until it was loaded, and we could not go to the canteen just across the picket fence to buy any sort of refreshment as that would constitute “leaving the airport.”

    I’d left my mobile phone in the passenger seat of my car in Nairobi, and so could not call my loved ones to explain the delay. Once we arrived, we had to now go to domestic arrivals, as the flight had changed status to a domestic inbound flight once it took off from Kisumu. I had to walk across the road to international arrivals, where my 74 year old Dad was waiting for me for almost three hours. No notifications over the public address system were made regarding the change in terminals for our flight.

    To cap it off, our stewardesses were more concerned about gossiping about the passengers in Kikuyu than actually serving them.

    The moral of the story: You get what you pay for; and you pay for what you get.
    count yourselves very lacky coz everything has a price cheap is very expensive. asks yourself are their engineers qualified ? how are those equipments maintained whats the age of those aircraft’s?. word of advise safety is vital. check this most aircraft maintainance is done by unqualified technicians not even qualified to maintain a bicycle.there are alot of incidents and accidents that occure on daily basis due to negligence of these unqualified personnel that are normally swept under the carpet and no action or investigation is done which is very dangerous to the pax and even the crew. eg
    on 07/03/07 flt 5h405 to MBA after adding oil on engine no 1 the technician doesn’t that cap well. after take off due to pressurization the cap comes off and spills the oil dry and the engine catches fire. the captain Taj merali struggles and manages to land the aircraft safely saving lives pax disembark choking from smoke filled cabin and kiss the tar-mark thanking ALMIGHTY GOD. NO ACTION TAKEN
    02/09/07 FL 5H0407 TO Eldoret via kisumu B4 the flight departed there was an overnight maintenance on the aircraft involving replacement of the nose wheel. the engineers left a flash light on the nosewheel chamber, after take off it tempered with the hydraulic system of the nose such that during landing in KSM couldn’t come out after numerous attempts the captain Nino Lazzari managed to land the aircraft no action Taken you know why? DECISIONS RECRUITMENT AND ACTION ARE NOT DONE BASED ON QUALIFICATION AND PERFORMANCE BUT ON WHO YOU ARE CONNECTED, RELATED TO OR SLEEPING WITH IN THE EXECUTIVE TEAM AND THE TOP MANAGEMENT. its up to you to decide if you want risk for cheaper or go for quality. for more information am writing a book on flight safety its due in mid jan2010 be ready to get the true picture.
    peace

    Comment by DAVIDSON | December 28, 2010 | Reply


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